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Shipping and Returns Information:
Covid-19
In an effort to help slow down the spread of the current Coronavirus pandemic, we shall be reducing our daily shipments to one posting day a week.
We shall therefore be extending our delivery periods outlined below by 5-7 working days.
If you have an urgent order please get in touch and we will endeavour to help you.
All our parcels are sent via Royal Mail for UK deliveries and DHL for International deliveries, who have their own precautions in place to help keep their staff and customers safe during this uncertain time. You can read their policies here:
All our parcels are sent via Royal Mail for UK deliveries and DHL for International deliveries, who have their own precautions in place to help keep their staff and customers safe during this uncertain time. You can read their policies here:
If you have any questions or requests for your delivery, then please add them to the comments box when placing your order at the checkout.
We thank you for your patience.
Stay safe, Nikisha & the ABCulture Family.
Delivery Information
We aim to send orders within 2 working days of receipt. If an item is out of stock, delivery will
take longer but we will contact you with an expected delivery time.
UK
Royal Mail First Class Delivery Time: 48 hours
International
DHL Global Mail (Tracked) Delivery Time: 7 to 10 working days
If you have any special requests, urgent delivery requirements or require a different delivery address we are always happy to help.
Please contact Nikisha at hello@abculturecollection.com
If you require next day delivery this may be possible. Please email or telephone/text us at +447857275931 to arrange this. We will have to charge extra, of course.
If you require next day delivery this may be possible. Please email or telephone/text us at +447857275931 to arrange this. We will have to charge extra, of course.
Returns
We do everything possible at ABCulture to make sure you are delighted with your
purchase but if something should go awry we will always sort it out.
Please email or telephone in the first instance to discuss the problem. Once we have agreed to an exchange or
refund we will ask you to return the item and will provide the exchange or refund as quickly as possible.
We are afraid we cannot refund return postage unless the item is faulty and cannot accept
responsibility for items that get lost on their way back to us. We expect returned items to be
in saleable condition (unless being returned due to a fault).